Cancellation & refund policy

Kash Moments (kashmoments.in) is operated by Kabir Sharad Chandrikapure. This policy explains when you can get a refund and how to ask for one.

Every surprise comes with a free preview, so you can see exactly what you're paying for before you pay. Please check it carefully, because surprises can't be edited after payment.

1. When you'll get a full refund

We'll refund the full amount if:

1. You were charged twice for the same surprise.
2. You paid but didn't receive your link, and we can't deliver it within 24 hours of you contacting us.
3. Your surprise doesn't work because of a fault on our side, and we can't fix it within 48 hours of you contacting us.

2. When we can't give a refund

Because you see the full surprise in the free preview before paying, we can't offer a refund if:

• You change your mind after your link has been delivered.
• There's a mistake in your own content, such as a typo, the wrong photo or the wrong opening time.
• The person you sent it to didn't like it or didn't open it.
• You lost your link. Contact us with your payment reference (the UPI transaction ID from your payment app, or the payment ID shown on screen after you paid) and we'll help you find it.
• Your surprise was removed for breaking our Terms and Conditions.

3. Cancellation

Your link is delivered the moment your payment is confirmed, so a surprise can't be cancelled after payment. You can still ask us to delete your surprise early at any time, but this doesn't come with a refund.

4. Money deducted but payment failed

Sometimes money is deducted from your account even though the payment failed. This happens on the bank's side, and the amount is usually returned to your account automatically within 5–7 working days. Please don't pay again. If the money hasn't come back after 7 working days, contact us with your payment reference and we'll help.

5. How to ask for a refund

• Contact us within 7 days of your payment.
• Include your payment reference and, if you have it, your surprise link.
• Tell us briefly what went wrong.

We'll reply to every request and let you know whether your refund is approved.

6. How you'll receive your refund

Approved refunds are sent back to your original payment method within 5–7 working days. The exact time it takes to show in your account depends on your bank.

7. Contact us

Kabir Sharad Chandrikapure
Email: kashmoments@outlook.com
Phone: +91 73509 82667