Privacy policy

Kash Moments (kashmoments.in) is operated by Kabir Sharad Chandrikapure. This policy explains what information we collect when you create or open a surprise, how we use it, and the choices you have.

By using Kash Moments, you agree to this policy. If you don't agree, please don't use the site.

1. Who this policy covers

• Senders: people who create a surprise on Kash Moments.
• Receivers: people who open a surprise link sent to them.
• Visitors: anyone browsing kashmoments.in.

You don't need an account to use Kash Moments. There is no sign-up or login.

2. What we collect

From senders

When you create a surprise, you give us:

• Your name and the name or nickname of the person it's for
• Your relationship to them, and their age if you choose to add it
• The birthday details you choose, such as the cake design and an opening date and time
• The messages you write: the four “reasons” revealed when they pop the balloons, your letter and your sign-off
• Photos and captions you upload
• A voice note, if you choose to add one

From receivers

We don't collect anything from receivers beyond the basic technical information described below. Receivers only view the surprise.

Payment information

Payments are processed by Razorpay. We never see or store your UPI ID, card number or bank details. Razorpay may ask for your phone number or email to complete the payment. We receive only what we need to confirm your order, such as the payment status, amount, date, payment reference (the UPI transaction ID from your payment app, or the payment ID shown on screen after you paid) and the contact details you gave Razorpay.

Technical information

Like most websites, our hosting provider automatically records basic technical information, such as your browser type, device type and IP address, to keep the site working and secure.

Drafts

While you build a surprise, your progress is saved in your own browser on your device, so you can come back to it. Clearing your browser data deletes the draft.

When you go to checkout, we upload your surprise, including its photos and voice note, so it's ready the moment your payment goes through. If you don't complete the payment, the uploaded surprise and its photos and voice note are deleted automatically.

If you contact us

If you call us or email us, we receive your number or email address and whatever you choose to tell us.

3. How we use your information

We use your information only to:

• Create your surprise and show it to the person you send it to
• Show you a free preview before you pay
• Process your payment and give you your private link
• Respond to your support requests, including payment problems
• Keep the site secure and prevent fraud or misuse
• Meet our legal and tax obligations

We do not sell your information. We do not use your photos, letters or voice notes in our marketing, social media or ads unless we ask you first and you clearly say yes.

4. Who can see your surprise

Each surprise has a private link. It isn't listed, published or searchable anywhere. However, anyone who has the link can open it, so please share it only with the person it's meant for. If you think your link was shared with someone it shouldn't have been, contact us and we'll delete the surprise.

5. Who we share information with

We share information only with service providers who help us run Kash Moments, and only what they need to do their job:

• Razorpay, to process payments
• Hosting, database and file storage providers, to store and deliver your surprise

These providers are required to protect your information and use it only for the services they provide to us. We may also share information if the law requires it, for example in response to a valid request from a government authority.

6. How long we keep your information

• Surprises: each surprise, including its photos, messages and voice note, stays live for 90 days from when it's created. After that, it is permanently deleted.
• Payment records: we keep order and payment records for as long as Indian tax and accounting laws require.
• Support messages: we keep them only as long as needed to resolve your request.

You can ask us to delete your surprise sooner at any time (see section 8).

7. How we protect your information

The site uses HTTPS, so information sent between your device and our servers is encrypted. Access to stored data is limited to what is needed to run the service. No online service can promise perfect security, but we take reasonable steps to keep your information safe.

8. Your rights

You can ask us to:

• Tell you what information we hold about you
• Correct information that is wrong
• Delete your surprise and its photos and voice note before the 90 days are up

Since there are no accounts, please include your payment reference or the surprise link so we can find it. Contact us using the details in section 11. We aim to respond within 7 working days.

9. Age requirement

Kash Moments is meant for people who are 18 or older. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has used the site, contact us and we'll delete their information.

10. Cookies and tracking

We don't use advertising or third-party tracking cookies. Your browser's own storage is used only to save your draft while you build a surprise.

11. Contact and grievance officer

If you have a question, request or complaint about your privacy, contact our grievance officer:

Kabir Sharad Chandrikapure
Email: kashmoments@outlook.com
Phone: +91 73509 82667

12. Changes to this policy

We may update this policy when our service changes. We'll change the “Last updated” date at the top, and for important changes we'll show a notice on the site.